The most common cause of this behavior is that you did not respond to a missed glucose measurement message before providing a new glucose measurement. After providing the new measurement, you then respond to a missed glucose measurement message causing the Wellsmith app to expect another measurement that it did not receive.

When you receive missed glucose reminder messages in the future, please perform the following steps:

  1. Open the Wellsmith app.
  2. Respond to the glucose message reminder with Yes.
  3. Use your Bluetooth glucose meter to provide a new glucose measurement.